Refund Policy

At ETS Cabs, a unit of THYO Travel Solution , we are committed to offering reliable and transparent cab booking services. This Refund Policy describes the terms and conditions under which you may request a refund for bookings made via our website (www.etscabs.com) or mobile application.

1. Booking Cancellation & Refunds:

• Full refund for cancellations made at least 4 hours before the scheduled pickup time.
• Cancellations within 4 hours may incur a charge up to 25% of the booking amount.
• No refund for cancellations made after the driver has arrived at the pickup point.

2. Driver No-Show:

If our assigned driver does not reach your location without prior intimation and the ride is not completed, you will receive a full refund.

3. Payment Errors:

In case of duplicate charges or technical payment issues, contact us within 48 hours. After validation, the full amount will be refunded to the original payment method.

4. Mode of Refund:

Approved refunds are processed within 7–10 business days to the original mode of payment. Processing times may vary depending on your bank/payment gateway.

5. Non-Refundable Charges:

• Service tax, tolls, parking, and inter-state taxes incurred during the ride are non-refundable.
• No refunds are applicable for partially completed rides.

6. Contact Information:

ETS Cabs Support
Email: support@etscabs.com
Phone: +91 9955992828
Website: www.etscabs.com

By booking a ride with ETS Cabs, you agree to this Refund Policy.